+63 966 486 9893
balaiazinan@gmail.com
Bgy Balogo, Calatrava Romblon 5503
+63 966 486 9893
balaiazinan@gmail.com
Bgy Balogo, Calatrava Romblon 5503
BALAI AZINAN RESORT
DTI Registration No.: 1019546
Balogo, Calatrava, Romblon, Philippines 5503
Email: reservations@balaiazinan.com
Payment Concerns : +63 998 998 3567
Customer Service : +63 966 486 9893 or Send Messages to our FB Messenger
Last updated: October 1, 2026
These policies cover accommodations, cottage and venue rentals, restaurant orders, and other resort services.
Terms and Conditions
Reservations are subject to availability. A booking is confirmed when Balai Azinan Resort receives the required payment or deposit and issues a booking confirmation.
Before paying, customers should verify their selected service, dates, number of guests, total charges, and applicable cancellation conditions. Prices are in Philippine pesos unless stated otherwise.
Check-in and check-out times, occupancy limits, inclusions, and any additional charges are stated in the booking confirmation. Early check-in and late check-out are subject to availability.
Guests must follow the resort’s house rules and safety instructions. Guests are responsible for damage caused by themselves or their party beyond normal wear and tear.
If safety concerns, severe weather, maintenance, or emergencies materially affect a confirmed service, we will contact the customer about available alternatives, rescheduling, or an appropriate refund.
Cancellation, Return and Refund Policy
For cancellation or rescheduling requests, email reservations@balaiazinan.com or call Customer Service : +63 966 486 9893 or Send Messages to our FB Messenger
Cancellation deadlines, charges, deposit deductions, and rescheduling conditions will be disclosed before payment and included in the booking confirmation. Promotional or non-refundable rates will be identified before purchase.
No-shows are subject to the conditions disclosed with the booking.
Customers may request a refund for duplicate or incorrect charges, a confirmed service we cannot provide, or a material service discrepancy that cannot reasonably be corrected. These terms do not limit remedies available under applicable law.
Because we primarily provide services, merchandise returns generally do not apply. Prepared or served food and beverages cannot ordinarily be returned for a change of mind. Please report missing, incorrect, or unsatisfactory items promptly so we can review the concern and provide an appropriate remedy.
For a refund request, provide your name, booking or transaction reference, payment date, amount, and reason. We will communicate the outcome after reviewing the records. Approved refunds will be returned through the original payment method where possible. Bank and payment-provider processing times may vary.
Privacy Policy
Balai Azinan Resort collects information needed to respond to inquiries, manage reservations, receive payments, provide services, and handle complaints. This may include names, contact details, booking information, payment references, and customer communications.
We process this information to fulfill bookings and orders, meet legal obligations, and manage legitimate business operations. Where consent is required, we will request it.
Information may be shared with authorized staff and service providers, including payment processors and booking or website providers, only as needed for these purposes or as required by law. We do not sell customer personal information.
Card details entered into PayMongo’s payment interface are handled by the payment provider. Customers should not send complete card numbers or security codes through email or messages.
We retain personal information only as long as needed for the stated purposes, applicable recordkeeping requirements, and resolution of claims. We take reasonable measures to restrict access and protect records, and securely dispose of information when it is no longer needed.
Subject to applicable law, customers may request access, correction, erasure or blocking of their information, object to processing, or withdraw consent where processing relies on consent. Requests and privacy concerns may be sent to reservations@balaiazinan.com. Identity verification may be needed before a request is fulfilled.
Customers may also raise privacy complaints with the Philippine National Privacy Commission.
Dispute Resolution Policy
For concerns about bookings, services, payments, cancellations, or refunds, contact reservations@balaiazinan.com or +63 998 998 3567.
Please provide your name, booking or transaction reference, transaction date, amount involved, a description of the concern, and relevant supporting records.
We will review available booking confirmations, payment records, service acknowledgments, and communications, and communicate the outcome and proposed remedy.
Customers remain free to exercise their rights through their bank, card issuer, payment provider, or the appropriate government agency. Contacting us does not remove those rights.
Customer Service and Contact Information
Balai Azinan Resort
Balogo, Calatrava, Romblon, Philippines 5503
Email: reservations@balaiazinan.com
Customer Service : +63 966 486 9893 or Send Messages to our FB Messenger
For reservations, service inquiries, cancellations, refunds, complaints, and privacy requests, please use these contact details.